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Impowermed - Medical Administrators

Telephone skills are extremely important for interacting with patients, family members and other colleagues.

Your telephone voice to the caller determines in their mind your personality.

Your voice tone, volume, pronunciation and enunciation can make or break a conversation.

Remember that the caller cannot see you, see your smile, although they can hear a smile in your voice.

As hard as it may be some days to “SMILE” remember we are there to provide friendly, courteous and tactful service to the patients. These qualities will give that patient a feeling that they will be cared for.

Remember that telephone reception requires “listening and understanding”.

Treat the caller as you would want to be treated, remembering that every time you pick up that phone you do not know what you could be faced with.





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